1. Introduction
SKILL ERA GLOBAL LTD ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We are a company registered in England and Wales with our registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. We act as the data controller in respect of the personal data we process.
2. Information We Collect
2.1 Personal Data You Provide
We may collect the following personal data when you interact with us:
- Identity Data: Full name, job title, company name
- Contact Data: Email address, telephone number, business address
- Communication Data: Messages, enquiries, and correspondence you send to us
- Account Data: Username, password, and preferences (if you create an account)
- Transaction Data: Details of services you have purchased from us, billing information
2.2 Automatically Collected Data
When you visit our website, we may automatically collect:
- Technical Data: IP address, browser type and version, operating system, device type
- Usage Data: Pages visited, time spent on pages, click patterns, referring website
- Cookie Data: Information collected through cookies and similar tracking technologies (see our Cookie Policy)
3. How We Use Your Information
We use your personal data for the following purposes:
- To provide, operate, and maintain our services
- To process and fulfil your service requests and transactions
- To communicate with you regarding enquiries, updates, and support
- To send you marketing communications (with your consent)
- To improve and personalise your experience on our website
- To analyse website usage and performance
- To comply with legal obligations and enforce our terms
- To detect, prevent, and address technical issues or fraud
4. Legal Basis for Processing
We process your personal data on the following legal bases under the UK GDPR:
- Consent: Where you have given clear consent for us to process your data for a specific purpose
- Contract: Where processing is necessary for the performance of a contract with you
- Legitimate Interest: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights
- Legal Obligation: Where processing is necessary for compliance with a legal obligation
5. Data Sharing and Disclosure
We do not sell your personal data to third parties. We may share your information with:
- Service Providers: Trusted third-party companies who assist us in operating our website, conducting our business, or servicing you (e.g., hosting providers, payment processors, analytics services)
- Professional Advisers: Lawyers, accountants, and auditors where necessary
- Regulatory Authorities: Where required by law, regulation, or legal process
- Business Transfers: In connection with any merger, acquisition, or sale of company assets
All third-party service providers are required to respect the security of your personal data and to treat it in accordance with applicable data protection laws.
6. International Data Transfers
As we serve international clients, your personal data may be transferred to and processed in countries outside the United Kingdom. Where such transfers occur, we ensure that appropriate safeguards are in place, including:
- Standard Contractual Clauses approved by the UK Information Commissioner's Office (ICO)
- Transfers to countries with an adequate level of data protection as determined by the UK government
- Other appropriate legal mechanisms to ensure your data is protected
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. Typical retention periods include:
- Client data: Duration of the business relationship plus 6 years
- Marketing data: Until you withdraw consent or opt out
- Website analytics: Up to 26 months
- Enquiry data: Up to 2 years from last communication
8. Your Rights
Under the UK GDPR, you have the following rights:
- Right of Access: Request a copy of the personal data we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete data
- Right to Erasure: Request deletion of your personal data in certain circumstances
- Right to Restriction: Request restriction of processing of your data
- Right to Data Portability: Receive your data in a structured, machine-readable format
- Right to Object: Object to processing based on legitimate interests or for direct marketing
- Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, please contact us at info@skilleraglobal.ltd. We will respond to your request within one month.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication mechanisms
- Staff training on data protection and security
- Incident response procedures
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us immediately, and we will take steps to delete such information.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been violated.